FUTmarket.co.uk - Service Terms & Conditions

PURCHASE TERMS & CONDITIONS of FUTmarket.co.uk

This document governs the Purchase Terms and Conditions applicable to all sales made through the FUTmarket.co.uk website.
Last revision: 04 December 2025.
Any changes take effect only for orders placed after the date of their publication.

The purchaser acknowledges that they are buying an IT service involving the transfer of coins for FC Ultimate Team. All coins remain the exclusive property of EA Sports.
The use or transfer of coins may result in limitations, suspensions or bans on the game account, entirely at the discretion of EA Sports.
FUTmarket.co.uk shall not be held liable for any action taken by EA Sports following the receipt of the purchased coins. No refund or compensation is provided in such circumstances.
Each transaction is documented through delivery terminal logs and verifiable before-and-after screenshots.
Once the order has been completed and the coins have been transferred to the purchaser’s account, no withdrawals, refunds or disputes are allowed.
The delivery method used by FUTmarket.co.uk is called Comfort Trade (C.T.), which requires access to the customer’s WebApp via the credentials provided by the customer.
The purchaser must read these Terms & Conditions in full before placing an order and must comply with the delivery instructions provided on the website.
FUTmarket.co.uk may cancel and refund orders in cases of failure to follow the instructions or where the customer repeatedly asks for assistance regarding information already clearly available on the website.
Under the Comfort Trade method, the following conditions apply:
1. Before placing an order, the customer must test access to their FC WebApp and verify:
  1. that access is working correctly;
  2. that the Transfer Market is active;
  3. that the minimum required amount of coins indicated at checkout is available.
2. Errors in entering credentials are solely the responsibility of the customer. No refund is due if coins are delivered to the wrong account as a result of valid credentials being provided for an account different from the intended one.
3. If credentials are not fully provided or prove to be incorrect, FUTmarket.co.uk will contact the customer. If no response is received, the order will be cancelled and refunded within 24–48 working hours.
4. Once the credentials have been submitted, the customer must not access their account on any platform (console, PC, app, etc.) until the order has been completed. Repeated access attempts may result in cancellation of the order and refund of the amount paid, net of PayPal fees (5%).
5. The customer must provide a temporary password created specifically for this purpose and must change it once the order has been completed.
6. FUTmarket.co.uk stores credentials on secure servers. Once the order has been completed, the customer must change the password, choosing one that has never been used before, thereby releasing FUTmarket.co.uk from any subsequent liability.
7. Since June 2025, FUTmarket has removed all passwords from its entire historical archive from its systems. Credentials are stored only for 2 days from the date the order is completed and are then irreversibly deleted.
8. After the password has been removed from our systems and once the mandatory change has been made by the customer, FUTmarket.co.uk can no longer access the account. Unfounded accusations or untrue statements will be treated as attempted fraud and pursued by legal means.
9. Estimated delivery times for Comfort Trade are 2–24 hours from the submission of correctly verified credentials.
Delivery is guaranteed within 48 hours for any order, except in the case of incorrect data provided by the customer or technical (e.g. EA server downtime) or administrative issues (e.g. an identity verification request).
No information on the progress of the order will be provided before the maximum delivery time has elapsed. Within these limits, the following conditions apply:
1. If the order exceeds 24 hours, the purchaser may request cancellation of the order and a refund.
2. If the order is not completed within 48 hours, it is automatically refunded by our systems.
FUTmarket.co.uk may, at any time and at its sole discretion, request identity verification before processing the order.
FUTmarket.co.uk does not issue refunds for unauthorised purchases, meaning purchases made using payment methods in the customer’s name but subsequently declared as “not recognised”. The security of payment credentials is always the responsibility of the holder.
Opening a chargeback after the order has been completed constitutes commercial fraud. Such conduct will be promptly reported to the competent Postal Police / cybercrime authority.
In the event of a fraudulent chargeback, FUTmarket.co.uk reserves the right to use a debt collection agency and/or a specialised legal representative. Any legal costs incurred will be borne by the counterparty.
The transaction is considered completed when the coins are credited to the purchaser’s account and such increase is verified beyond any reasonable doubt by logs and screenshots, as well as by the absence of any timely complaint from the purchaser. Any subsequent request does not fall within the responsibilities of FUTmarket.co.uk.
The sale of FC coins is the main service offered by the FUTmarket.co.uk website. Any additional digital services (e.g. redeemable codes) are subject to the same Terms & Conditions.
Selecting the checkbox “I accept the Purchase Terms & Conditions” constitutes full and unconditional acceptance of this entire document.
These Terms & Conditions also apply to purchases made via the eBay platform or through private messaging channels made available to the purchaser.

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