QUESTIONS & ANSWERS

The payment methods we accept are:
- PayPal (by purchasing automatically in the Online Shop);
- Credit Card (any, including prepaid PostePay, via the PayPal circuit).
We do not accept PSN Cards, Xbox Gift Cards, or phone top-ups.

FUTmarket coins are obtained through regular market trading, price fixing maneuvers and supply from expert coins miners. For these reasons we offer the highest possible security to buyers.

2-24 hours. Except for technical or administrative issues.
If, for any reason, an order is not completed within 48 hours, it will be automatically refunded.
FUTmarket.co.uk processes orders ASAP, please do not torment support with several status requests.

EA decided to put a superior and inferior bound to every Player Card price. This makes the coins delivery difficult.
Actually we use this method to deposit coins in customers account:
Comfort Trade 3.0 : Customer share his WebApp credentials and receive coins in his FUT account. Transfer Market must be enabled on your WebApp to choose this method.

To date, FUTmarket maintains a 0% ban probability. For the entire history of FIFA games, from FIFA 18 to current FC 25, there are no cases of ban reported. This statistic is unattainable from any other portal, given that foreign coins sites (especially Chinese, most of them on the web), use fast terminals, but without any security measures or often send coins manually, a very despicable practice. For FUTmarket, the priority is to safeguard the customer's account throughout the game season, allowing him to replicate purchases. However, it should be noted that according to the EA game rules, FC points are the only legal means to obtain leveling on UItimate Team, for this reason coins buyers could potentially receive measures such as:
1) Reset of the Ultimate Team coins balance;
2) Lock the market on the WebApp;
3) Ban the account.
Nobody can give you 100% certainty that no action is taken after the purchase of coins, but FUTmarket undertakes to minimize this possibility by providing you with regular coins and with a series of measures to reduce the detectability of the transaction to EA controls (terminals with timed and proxed sending accounts). The purchase of coins, however, takes place with total 'awareness of the risks' on the part of the buyer, therefore FUTmarket.it assumes no responsibility in the case of the measures listed above.

Purchase of FC coins is suspended indefinitely.
We only deal with coins sales.

FUTmarket is one of the first sites for selling coins for FC Ultimate Team. Company started business for italian customers at the end of 2011 on the eBay platform and then moved to a site in 2013. The site began as a Marco Hijacker Blog in which educational articles on the Ultimate Team game mode were published. Over time, the portal has gradually developed the section of the coins sale, setting aside (unfortunately) that of the Blog.
To date, the site allows the purchase, at competitive prices and in line with those of the large foreign portals, using however, unlike the latter, safe and tested methods to safeguard the customer's account. We do not detect cases of bans, in our entire order history, from 2017 to today.
We currently register a TrustScore of 5.0 / 5.0 on our italian TrustPilot profile and a positive score on UK TrustPilot profile as well, we recently created. We also have a new official Facebook Page, we are also on eBay ( futmarket-it ) with hundreds of 100% feedbacks positive.
For the complete list of our references visit: 100% Reliability.

In Ultimate Team there is a 5% tax that EA applies on all sales that are made on the market. By the time you sell a player for 10,000 coins, 9,500 will actually be credited.
However, our delivery method  (Comfort Trade 3.0) covers this fee by ensuring that you receive the exact amount of coins you have purchased.

We may fail to deliver coins within 48 hours due to one of the following problems:
(1) Comfort Trade 3.0:
to. You have reported one or more incorrect login details;
b. You are logged into your account while we are trying to log in to deposit coins. You are not allowed to log into your account until you have received our notification that the direct deposit has been completed.
c. Market features on WebApp are not enabled on your account.
(2) Other possible causes:
to. Lack of network in our systems (it can happen);
b. Order undergoing identity verification;
c. Temporary absence of coins availability (Out-of-Stock);
d. Quantity purchased too high (in this case we put the order on standby to have guarantees from the buyer).

At the sole discretion of FUTmarket.co.uk, an identity check may be required before processing your order.
Verification consists in making sure that the personal data of the PayPal account or credit card provided during the purchase corresponds to that of the real buyer. This check is done by asking the customer for a scan or photo of a valid identity document.
Once the identity check has been passed, the buyer is categorized as 'safe' and any future purchases will be immediately processed without checks of any kind.
If the buyer fails the identity check or refuses it, the order is rejected and the relative payment is refunded within the canonical 48 working hours.
FUTmarket.co.uk is very attentive to attempts at telematic fraud and phishing.
If such activities are detected on our portal, we will TASSATELY and AUTOMATICALLY report any data concerning the perpetrator of the fraud to the postal police department of our city.
In the event of economic losses on our part, we reserve the right to appoint a debt collection office and / or an expert lawyer.

FUTmarket.co.uk provides refunds on an order only in 3 cases:
1. Coins could not be delivered to the buyer for any reason (technical or administrative). In this case the refund is automatic, we will NEVER hold a payment that is associated with a transaction that has not been completed;
2. The buyer wishes to withdraw from the purchase BEFORE the order goes into PROCESSING status. In this case, the 'Processing Order' email is essential, sent automatically when the team is starting to transfer the coins to the customer's account. From the moment of arrival of the aforementioned email onwards, the payment will no longer be refundable;
3. The buyer fails or refuses an identity check on his order. In this situation the order is rejected and the payment automatically refunded.
Our portal does not provide refunds in the case of 'unauthorized purchases' as, according to IT law, the responsibility for custody of the access credentials of online payment services lies entirely with the owner of the same.
Once FUTmarket.co.uk has completed the order, the money associated with the payment is to be considered spent in the coins supply service.
Any attempted appeal or chargeback will be the responsibility of our debt collection office, any legal costs of office will be at your expense.

FUTmarket.co.uk has 128bit SSL encryption with registered security certificate. Our servers and databases are extremely secure, but we encourage you to change your password after every order.
This is to guarantee the customer to have an account where he is the only knower of the password and to us to exempt ourselves from any responsibility for custody of the credentials.
No player or object from your club will be touched; the only thing we will do is pay the coins you have purchased.